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Updated in 7/30/2019 7:13:49 PM      Viewed: 183 times      (Journal Article)
Journal of Marketing 68 (3): 48-62 (2004)

Geographic patterns in customer service and satisfaction: An empirical investigation.

V Mittal , WA Kamakura , R Govind
Notes
[Original String]: Mittal, V., Kamakura, W. A., & Govind, R. 2004. Geographic patterns in customer service and satisfaction: An empirical investigation. Journal of Marketing, 68(3): 48-62.